IMPORTANT: With limited exceptions, exchanges are available for eligible items. Renée Estella does not issue store credit or refunds for any items.
With limited exceptions, we do not provide prepaid shipping labels; you are responsible for covering shipping costs to exchange.

Online Exchange Policy

Items must be sent back within 30 days of the delivery date.

Items must be unworn, unwashed, and have original tags attached.

Items must show no signs of wear and must be returned in their original packaging.

Items must be free of stains, makeup, deodorant, or wear.

Bodysuits, swimwear, undergarments, beauty products, cosmetics, and accessories are non-exchangeable.

All exchange packages must include an order packing slip that clearly indicates which items are being exchanged. If this is not filled out correctly, your exchange may experience issues in processing.

When sending back items from multiple orders, you must fill out an order packing slip for each applicable order.

Exchanges are processed within 5-7 business days after your item(s) are delivered to us.

Damaged, defective, or incorrect items must be reported within 7 days of delivery.

Exchange drop-offs are not accepted at our corporate office.

Returned-to-Sender & Refused Packages

This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package, or (3) the order is refused by the customer at time of delivery.

Returned-to-Sender or Refused packages will be restocked, and no credit or refund will be issued. You will need to place a new order if you still wish to receive the item(s). To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical to ensuring delivery.

We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

Reserved Rights Regarding Exchanges

We reserve the right to solely define and limit, refuse, and/or reject exchanges from customers at any time due to:

An irregular or excessive exchange history indicative of “wardrobing;”
An irregular or excessive exchange history involving worn, altered, laundered, damaged, or missing items; or
Potential fraudulent or criminal activity.

Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.

Non-Renée Estella items sent to our Distribution Center will be discarded upon receipt.

Helpful Hint: Renée Estella is not responsible for exchanges until they reach our Distribution Center in Miami, Florida. Keep your proof of postage and ship your exchange along with a tracking number, as we are not liable for packages that are lost or stolen in transit. Without proof of receipt and delivery, we will not process your exchange.